Delivery to warehouse and processing
- What is an incoming package?
- I’ve made an order in an online shop. Do I have to inform you about the incoming package?
- How to add an incoming (awaiting) package?
- I want to insure an incoming (awaiting) package. Is it possible?
- I don’t have a tracking number of the awaiting package. Where do I get it?
- I didn’t enter my LM number on the shop’s website, will the package be delivered?
- I entered a wrong address of the warehouse when ordering in an online shop, what do I do?
- How do I know that the package has arrived to the warehouse?
- Courier tried to deliver the package but the business was closed. What do I do?
- The package was delivered to the warehouse but I can’t see it in my account, what do I do?
- How soon will the package appear in my account after it is delivered?
- What do I do when the package is added to my account?
- The weight of the incoming package in my account is different from the weight on the seller’s website. Why? What do I do?
- Do you check the items after receiving them at the warehouse?
- Do you take photos of the incoming package?
- How long can the package be stored at the warehouse?
- The awaiting package hasn’t arrived. What’s the matter? What do I do?
- I want to return the item from your warehouse to the shop. How do I do it?
Shipping
- What is an outgoing package?
- How to create an outgoing package?
- The recipient’s address is incorrect! How do I correct it?
- I have a promo code for delivery, how do I activate it?
- What is consolidation?
- How to delete an item from an outgoing package?
- How do I make the package shipping faster?
- What is postponed shipping?
- Can I ship one item in one package?
- What does the status «Ready to form» mean?
- What is the maximum number of packages that can be shipped in one outgoing package at the same time?
- Can I have wrapping removed from the package?
- I removed the wrapping, but the weight of the package hasn’t changed. Why?
- Can I send my package to someone else’s address (friend, relative)?
- How quick do you wrap an outgoing package?
- How do I make changes to the contents of the wrapped outgoing package?
- When do I pay for the delivery?
- Can I insure my package?
Customs declaration
- Do I have to fill in a customs declaration?
- What is an invoice and where do I get it?
- What is «declared/invoice cost»?
- I bought an item on sale, now it's another price on the website, what price do I declare?
- Can I remove the seller’s invoice?
- Do I specify the cost of the Parcel Protection Program in the customs declaration?
Parcel protection program
- What kinds of compensations are there?
- In what cases the delivery cost is recovered?
- How is the insured sum calculated?
- When do I have to pay for package protection?
- How is Parcel protection program cost calculated?
- Do you offer Parcel protection program for incoming packages?
- Can I cancel Parcel protection program? Can I use it again after I have cancelled?
- If there are damaged items in the package, do I have to decline it or receive anyway?
- How can I initiate a dispute?
- How much time do I have to inform you of the occurrence of the insured event?
- What information do I have to provide to draw up an insured event?
- How long does it take to consider an insured event?
- How is the compensation paid?
- What do I do with the damaged item and wrapping while the dispute is in progress?
- My package wasn’t protected, what do I do in case of the insured event?
- What is a tracking number?
- How does Parcel protection program work?
Delivery to recipient
- Can I use my own delivery method?
- How do I track a shipped package?
- How often do you ship?
- Do you take volumetric weight into account when calculating delivery cost?
- Can I send packages addressed to a company/organization?
- Can I send packages addressed to my relatives or friends?
- My package is delayed. What do I do?
- Who pays for customs fees?
- I’m ready to pay the duty. When and how will I be informed of the requirement to do that?
- The cost of items in the packages exceeds the duty free limit of €500. How do I pay the duty?
- My passport was declared invalid during customs processing of the package.
- The customs declared my items a commercial batch and detained them.
- My package didn’t get through the customs and returned to your warehouse.
- My package was arrested at the customs. What do I do?