Delivery

If you want to use your own delivery method or ship the package by cargo/freight, contact Support service in advance so that we could agree on all the details and find out if this process can be organized.

Once the package is shipped, we will send you a tracking number. You will see it in your account in the box with the information on the package.

Packages delivered by Express and Air methods: click on the package tracking number in your account.

USPS EMS: first you get a tracking number of our partner company Asendia which then passes the packages to USPS. As soon as the package gets an international tracking number, you can track it on the website http://usps.com.

USPS Priority: tracking method is the same as in the previous paragraph.

Once a week by LiteMF Priority/EMS, twice a week by Express, Blu, and Air, once or twice a week by USPS (depending on the number of packages).

If the package is delivered by LiteMF Priority/EMS, USPS Priority, the cost is calculated on the basis of physical weight.

If volumetric weight exceeds physical weight 3 and more times and the package is delivered by Express/Air/Blu methods, there is an extra charge for volume weight. 

Yes, you can. You have to add all the recipients in the Address book and enter delivery addresses in the required format.

Contact Support service. Also, using your tracking number, you can contact your local mail service if the package was shipped by mail.

The recipient whom the parcel is addressed to pays the customs duty.

Customs services have their own rules of procedure in each country. If you have to pay the duty at the stage of customs processing, you will be informed of the payment methods.

A receipt for duty payment will be sent to the recipient’s email.
If it’s not paid within 10 days after the receipt was issued, the package will be re-exported to the country of dispatch at your expense.

Cost of re-exporting to the USA is the same as delivery to Russia, but no less than $50.
Cost of re-exporting to Germany is the same as delivery to Russia, but no less than €30.

If your passport was declared invalid (expired, was lost, etc.), you have 2 calendar months to re-register the package to your new passport details. Meanwhile the package will be kept at the customs.
If you don’t re-register the package during this time, it will be re-exported to the country of dispatch at your expense.

Cost of re-exporting to the USA is the same as delivery to Russia, but no less than $50.
Cost of re-exporting to Germany is the same as delivery to Russia, but no less than €30.

If your explanatory letter couldn’t convince a customs broker that the purchased items had been bought for yourself (or your immediate family), the items will be directed to re-exporting and you will have to pay for it.

Cost of re-exporting to the USA is the same as delivery to Russia, but no less than $50.
Cost of re-exporting to Germany is the same as delivery to Russia, but no less than €30.

Customs officials usually let the recipient know which additional fees/actions are required to successfully get through the customs. They also have to inform you of the return cause. But it doesn’t always happen that way.
If your package didn’t get through the customs, most likely it will be returned to our warehouse. The package will be added to your account as a new incoming package and one free photo will be provided so that you could understand the cause of return. Then you can decide whether to send it again or break it up.
In both cases you can contact our Support service to find out what to do next.
You will have to pay for delivery again.
The sum paid for the first delivery is not recovered.

You can start a dispute with customs services only in the country of the recipient.
LiteMF service operator is GlobalShopper Limited company registered in Gibraltar. So we as a foreign company cannot help you with that.