1. I signed up, but never received a confirmation e-mail with a link.

    Please check your spam folder. Sometimes e-mails from unknown websites can be moved to the spam section. If you still haven’t found your confirmation e-mail, please contact our Support Team.

  2. Some stores send orders only to the credit card billing address. What should I do?

    To avoid any problems, you have to register your LiteMF address as an additional address on your credit card account. That way, both of your addresses will be included on the seller’s invoice.

  3. What is the “Default shipping address”?

    When you add an address to Address Book, you can mark it as the “Default shipping address” by clicking on the star in the top right corner. Your parcel will be shipped to this address automatically if you don’t specify another address. You can use your P.O.Box instead of a physical address if you wish.

    You can turn the “Default shipping address” option on and off at any time by pressing the star button.

  4. Where can I find my LiteMF address?

    You can find your address in your Profile.

  5. Can I choose a default shipping method?

    One of the offered shipping methods can be picked as a default method. Otherwise you can choose an optimal method each time you ship a parcel. Our Support Team can give you more information about this option.

  6. Can I add multiple recipients and addresses to my account?

    Yes, you can add as many recipients or addresses to your Address Book as you wish.

  7. How can I change my password?

    Please go to the Settings page in your Profile and find the“Change password” link. Put in your old password, then the new one, and you’re all set!

  8. Can I change my e-mail address or other personal data?

    You can edit your personal data simply by going to the Settings page in your Profile. Any changes to the registered e-mail address are only possible via the Support Team.

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