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General rules
How do I receive a package in a post office?
How long will my package be kept in a post office?
How will I get my package from a courier?
What documents except for the passport can I show to receive my package?
Possible problems
When receiving a package I noticed that it had been opened (items missing or damaged). What do I do?
I found a discrepancy in the weight of the package: it’s less than what I paid for. Is that OK?
I received someone else’s items in my package. What do I do?
I received my items in my country but I want to return them. How do I do that?
