General rules How do I receive a package in a post office? How long will my package be kept in a post office? How will I get my package from a courier? What documents except for the passport can I show to receive my package?
Possible problems When receiving a package I noticed that it had been opened (items missing or damaged). What do I do? I found a discrepancy in the weight of the package: it’s less than what I paid for. Is that OK? I received someone else’s items in my package. What do I do? I received my items in my country but I want to return them. How do I do that?
Ask your question If you have any questions, feel free to contact our Customer Support Customer Support service is available seven days a week: from 9 am — 9 pm MSK
