Using LiteMF

No, we are not a shop. LiteMF offers clients free addresses in Europe and the USA for forwarding packages and assists in buying and delivering items.

Why do I need an address abroad?
An address abroad allows:

• purchasing in the shops that don’t deliver items to Russia.
• purchasing abroad cheaper by taking part in shops’ sales and special offers.
• savings on delivery using the consolidation of orders option.

Note: There are limitations for the address.

Click on the Sign up button in the top-right corner and enter your email address.
Next, enter your name and surname using the Roman alphabet. After that, you will get access to addresses in the USA and Germany that you can use to make purchases in online shops on your own.
You can also start using the Purchase Assistant right away, and pay for the items on our website.
Note: Don’t forget to confirm your email address by clicking on the link in LiteMF's registration letter.

Using the service means effecting payments and customs processing for packages. To do this, a client must be able to confirm their identity with an ID (for example, a passport).
If your profile has fictional information, we won’t be able proceed.

You won’t have to fill in the data of your eBay purchase into the declaration when creating an outgoing package. They will appear there automatically. Even if you make several purchases, information about each of them will appear.

Link your LiteMF and eBay accounts. The information on your purchases will synchronize automatically. Enter the address of our American warehouse in your eBay account as a delivery address, consolidate your purchases, and send them in one package.

Check your Spam folder as sometimes emails from unknown addresses get there automatically.

Accounts are usually checked automatically without causing the user any problems. However, each case is different, and if you see that your account is being checked, contact our Support, and we will tell you how to speed up the verification process.

Use the English language or the Roman alphabet to enter the delivery address.

It is your LiteMF account number in the form of a suite number in the address. 
When there is no tracking number associated with the package, it allows the package to be identified with your account. Therefore, it is very important to enter the correct suite number when placing an order in the shop. 
When placing an order, you usually enter the suite number in Address Line 2 if there is one. If there isn’t, enter it in the field Apartment, if there is no such field, enter it in the field with your first or last name.
 

If your address book has several recipients, one of the addresses can be used as a default address and will appear automatically when creating an outgoing package in your account. 
If necessary, you can change it or add a new address.

You can change your password in the section Settings in your account.

It’s impossible to edit your name and email address on your own. You can change them only by contacting Support. The email entered during the initial account registration will only be changed under exceptional cases.

Follow our instructions to consolidate your items.

You may delete an account if:

• all orders are completed;
• all parcels and services have been paid for;
• there is no negative balance on the LiteMF user's personal account.

Once deleted, you cannot restore:

• personal data,
• order history,
• LiteMF personal account balance.

To delete an account:

1. In the LiteMF app, in the "Profile" section, click on the "Settings" subsection.
2. Click on the "Delete Account" button.
3. In the window that opens, tap "Delete Account" again.