Purchasing on your own (Mail Forwarding)

  • What limitations are there when using a personal address abroad?

    You can’t use the warehouse address provided by LiteMF company for receiving checks, bank and/or gift cards as well as another financial tools; for arrangements of loans, accounts; for registering domain names, businesses. It is prohibited to enter the warehouse address as a billing address.
    It is strictly prohibited to enter the warehouse address in Germany as a billing address.
    If such violation is detected, 10€ will be charged from the client’s account as a penalty measure.

    Changed 09.04.2019
  • What items are prohibited for shipping?

    Before buying any specific item, please, check the general list of prohibited items and additional restrictions for Express shipping to Russia.

    Changed 12.04.2019
  • What is the maximum weight of the shipped package?

    The maximum weight of items that you can ship by standard methods is 31 kg, wrapping included.

    Changed 12.04.2019
  • What happens if the weight of my package exceeds maximum allowable weight for all delivery methods?

    If possible, we will divide the items for extra pay and you can ship them in part in separate packages.

    Changed 12.04.2019
  • Will any duty be imposed on my package?

    Check this information in the customs authority of your country.

    Changed 12.04.2019
  • What is a commercial batch?

    A commercial batch is a batch of items intended for further resale.
    Items intended for personal use are not considered a commercial batch. 
    Items for personal use are the items, moved across the customs border, intended to be used for personal, family, home and other, not related to business activity, needs of individuals. 
    Whether or not the package will be considered a commercial batch depends on the quantity, type, cost of the items and a number of other factors.

    Changed 12.04.2019
  • How do I enter the delivery address in an online shop correctly?

    Let’s take some popular shops for example. 
    Online shop 6pm offers a wide variety of clothes, footwear, and accessories. Once you are registered on the website you get to the section of settings, click on Add a new shipping address

    Fill in all the fields as shown below. All data must be filled in Roman alphabet. 

    Under the address form there is a check box «Make this my primary shipping address», if you tick it, this address will become the main one and will be automatically selected when making another order. 

    Another popular shop is Carter’s offering clothes and footwear for children of all ages. Choose «Address book» in the account settings and then click on «Add new address».

    Address form is a bit different from the previous shop but the entered information is the same. 

    So what do these forms described above have in common and is there a universal option?
    We’ll explain what each field means and then it will be obvious how to fill them in. 

    1. Name / Full name / First, Last name — in this field/fields you fill in your name and surname Anna Petrova, don’t use patronymic.

    2. Address line 1 / Address 1/ Street address — here you fill in the house number and the street where our warehouse is situated — 402 Meco Dr, house number goes first.

    3. Address line 2 / Apt, suite, floor, unit/ Street address 2 — here you fill in your account number — Ste #LM1111, Ste and # can be removed.

    4. City — here you fill in the city of the warehouse — Wilmington. Sometimes you are offered to choose from the list.

    5. State / Region — in this field fill in the state where the warehouse is located — DE (Delaware), you are offered to choose a state from the list.

    6. ZIP / ZIP Code — here fill in the zip code — 19804.

    7. Country — United States or USA.

    8. Phone number — in the USA it’s +1 (302) 246-1037. Pay attention to the example before filling the number in the field. Sometimes you don’t need brackets, hyphens, or +1, sometimes you do.

    Changed 12.04.2019
  • How to add shipping address on eBay?

    To add an address, go to Account settings, then to Addresses. In this section choose «View all shipping addresses».

    In the section Addresses click on Add another address.

    Fill in the form as shown below using your data.

    When saving an address, eBay may offer to save the changes:

    You can choose any option but we recommend to choose the one you enter without changes.

    Changed 12.04.2019
  • What are Billing and Shipping addresses?

    Billing address is the address of your bank card registration. If you can’t find the country that issued your card in the list, get a virtual card US Unlocked, which will have an American billing address.

    Shipping address is the address to which the items are delivered.

    Before purchasing in an American online shop, make sure it accepts bank cards of your country. If it doesn’t, get a virtual card US Unlocked or use Purchase assistant.

    You can find out about the shop’s policy on forums where experienced buyers give advice. You can easily find these forums in an online search or you can look for it on the shop’s website. The section where you can find it is usually called: Customer Assistance, Customer Service, Customer Support (or just Support). In this section there should be a subsection Payment Methods, Payment Options, etc. If some cards are not accepted, you will see the following message: We do not accept international credit cards.

    Sometimes if the billing address and shipping address are not the same, shops cancel the order and freeze the money. 

    If the order is canceled, you get an email with a request to contact their Support. If you don’t contact them to specify a coinciding billing address, money will be unblocked automatically after some time. It’s not a problem, you’ll just have to wait. 

    There are also opposite cases when the billing address being the same as shipping address is not real for the card you are paying with. In this situation some shops cancel orders, too, when checking the addresses. And again you receive an email requesting a real billing address. 

    It’s better to find out beforehand about the policy of the shop you are buying from. If it doesn’t accept some cards or if the addresses must be the same, it will be said so in Payment Options.

    Changed 12.04.2019
  • Some sellers require the shipping-address to match billing address. What do I do?

    Use our service Purchase assistant.

    Changed 12.04.2019
  • What phone number do I enter when ordering from an online shop?

    If you order to the American warehouse: +1 (302) 246-1037, if you order to the German warehouse: +49 30 74004111

    Changed 12.04.2019
  • The shop doesn’t ship orders to your address. What do I do?

    Use Purchase assistant. Or try to find the item you need on multi-brand platforms, such as Ebay, Amazon or Zappos.

    Changed 12.04.2019
  • Can I pay for my purchases with the bank card of my country?

    Yes, if your country is on the list.

    Changed 12.04.2019
  • Online shop doesn’t accept my bank card. What do I do?

    If you see a message «Incorrect Billing Address» when placing an order get a virtual card US Unlocked or use Purchase assistant. 
    You can also look for the item you need on multi-brand platforms, such as Ebay, Amazon or Zappos.
    Some online shops only require the bank card details. If you entered all the data correctly but still can’t pay, try the following methods:
    Pay for your purchase via electronic payment systems: PayPal, Masterpass from Mastercard, Amazon Payments and Google Wallet.
    If you have a PayPal account, try to pay with it. If you can’t, register a new PayPal account and enter USA as your account country (you can choose your account country only once when registering). 
    When paying via Masterpass, Amazon Payments, Google Wallet you will still enter your bank card details, so the problem may remain. But you can try. 
    The best solution is getting a virtual card US Unlocked.

    Changed 12.04.2019
  • Can I pay for my purchase with someone else’s card?

    No. When you register on LiteMF website you agree that all purchases must be paid for only with the funds of the account’s owner that can be clearly identified. 

    Changed 12.04.2019
  • Can I pay by gift cards? What about crypto currency?

    No. It is not allowed to pay for purchases with gift cards, bitcoins or other crypto currency, third parties’ accounts. It is also prohibited to pay by anonymous cards (QIWI and so on) and airline or transport company premium miles, etc.

    Changed 12.04.2019
  • Why did the shop cancel my order?

    It is probably due to one of the following reasons:

    • Your card wasn’t accepted.
    • The shop doesn’t ship to intermediary addresses.

    If the order was canceled due to these or other reasons, try to look for the item on multi-brand platforms, such as Ebay, Amazon or Zappos, or use Purchase assistant.

    Changed 12.04.2019
  • What do I do if the order was canceled but the money was charged off?

    If the order was canceled by the shop, contact their Support.

    If it happened when using Purchase assistant, contact us and we will certainly help you. Important note: don’t contact the shop directly if you purchase through the Assistant, we were the ones to make the payment and it may mislead them.

    Changed 12.04.2019
  • When will the money for the canceled order be returned to the card?

    If you purchase on your own, payback time depends on the policy of the shop where you made an order, on working conditions of the bank that issued the card or the payment system via which the payment was effected.

    Changed 12.04.2019
  • The shop changed your zip code, will the package be delivered?

    Shops may add 1112 to the zip code of the USA warehouse — such changes are not critical. If there are other changes, contact the shop and ask them to provide the correct zip code to the mail service.

    Changed 12.04.2019
  • I don’t understand how to make a purchase. Can you buy some items for me?

    The best decision is to use Purchase assistant
    Professionals will make your purchases for you. Our operators have long-term experience in buying and they will use your discount (if you have one and mentioned it in your comment to the order). 
    After buying, we contact the seller to specify the time of delivery and order status. During the purchase we act as an intermediary in communication. 
    You don’t have to know much about the intricacies of American shopping. You send us a link, make a payment on our website, and after the items are bought and delivered to the warehouse, you create an outgoing package in your account and pay for the delivery to the selected address. 
    You don’t have to register in dozens of shops. It’s tiring to enter your data all the time, remember logins and passwords, learn about different types of purchases and carts.

    Changed 12.04.2019