Using LiteMF

My account

  • Is LiteMF an online shop? Where is your catalogue?

    No, we are not a shop. LiteMF offers clients free addresses in Europe and the USA for forwarding packages, assists in buying and delivering items. 

    Why do I need an address abroad?
    An address abroad allows:

    • purchasing in the shops that don’t deliver items to Russia;
    • purchasing abroad cheaper by taking part in shops’ sales and special offers;
    • saving on delivery using consolidation of orders.

    There are limitations for the address .

    Changed 09.04.2019
  • How do I register and start using the service?

    Click on Sign up button in the top-right corner, enter your email address. 
    Next step is to enter your name and surname using Roman alphabet. After that you will get addresses in the USA and Germany that you can use to make purchases in online shops on your own.
    You can also start using Purchase Assistant right away and paying for the items on our website.
    Don’t forget to confirm your email address by clicking on the link in LiteMF's registration letter.

    Changed 11.04.2019
  • Why can’t I use someone else’s or fictional name for registration?

    Using the service means effecting payments and customs processing for packages. To do this, a client has to be able to confirm their identity with an ID (for example, a passport). 
    If your profile has fictional information, we won’t be able to do it.

    Changed 11.04.2019
  • Why link an ebay account?

    You won’t have to fill in the data of your eBay purchase into the declaration when creating an outgoing package. They will appear there automatically. Even if you make several purchases, information about each of them will appear.

    Changed 11.04.2019
  • How to buy with LiteMF on eBay?

    Link your LiteMF and eBay accounts. The information on your purchases will synchronize automatically. Enter the address of our American warehouse in your eBay account as a delivery address, consolidate your purchases and send them in one package.

    Changed 11.04.2019
  • I registered but didn’t get a confirmation email.

    Check your Spam folder. Sometimes emails from unknown addresses get there automatically.

    Changed 11.04.2019
  • I see a notification «account being checked». How long does it take? How to make it faster?

    Usually accounts are checked automatically without causing any troubles to users. However, each case is individual, and if you see that you account is being checked, contact our Support service, and we will tell you how to speed up the verification process.

    Changed 11.04.2019
  • What language do I use to enter the delivery address?

    Use English language or enter it using Roman alphabet.

    Changed 11.04.2019
  • What is a Suite number?

    It is your LiteMF account number in a form of a Suite number in the address. 
    It allows identifying packages addressed to you and putting them to the right account when there is no tracking number. That’s why it is very important to enter the correct Suite number when placing an order in the shop. 
    When placing an order, you usually enter your Suite number in address line 2 if there is one. If there isn’t, enter it in the field Apartment, if there is no such field, enter it in the field with your first or last name.

    Changed 11.04.2019
  • What is «Default delivery address»?

    If your address book has several recipients, one of the addresses can be used as default address and it will appear automatically when creating an outgoing package in your account. 
    If necessary, you can change it or add a new address.

    Changed 11.04.2019
  • How do I change my password?

    You can change your password in the section Settings in your account.

    Changed 11.04.2019
  • Can I change my email address and other personal data?

    It’s impossible to edit your name and email address on your own. You can change them only by contacting Support service. The email entered during the initial account registration is only changed in exceptional cases.

    Changed 11.04.2019
  • How do I consolidate the packages?

    Follow our instructions to consolidate your items.

    Changed 17.04.2019