Using LiteMF

My account

  • Is LiteMF an online shop? Where is your catalogue?

    No, we are not a shop. LiteMF offers clients free addresses in Europe and the USA for forwarding packages and assists in buying and delivering items.

    Why do I need an address abroad?
    An address abroad allows:

    • purchasing in the shops that don’t deliver items to Russia.
    • purchasing abroad cheaper by taking part in shops’ sales and special offers.
    • savings on delivery using the consolidation of orders option.

    Note: There are limitations for the address.

  • How do I register and start using the service?

    Click on the Sign up button in the top-right corner and enter your email address.
    Next, enter your name and surname using the Roman alphabet. After that, you will get access to addresses in the USA and Germany that you can use to make purchases in online shops on your own.
    You can also start using the Purchase Assistant right away, and pay for the items on our website.
    Note: Don’t forget to confirm your email address by clicking on the link in LiteMF's registration letter.

  • Why can’t I use someone else’s or fictional name for registration?

    Using the service means effecting payments and customs processing for packages. To do this, a client must be able to confirm their identity with an ID (for example, a passport).
    If your profile has fictional information, we won’t be able proceed.

  • Why should I link an eBay account?

    You won’t have to fill in the data of your eBay purchase into the declaration when creating an outgoing package. They will appear there automatically. Even if you make several purchases, information about each of them will appear.

  • How can I buy with LiteMF on eBay?

    Link your LiteMF and eBay accounts. The information on your purchases will synchronize automatically. Enter the address of our American warehouse in your eBay account as a delivery address, consolidate your purchases, and send them in one package.

  • I registered but did not get a confirmation email, what should I do

    Check your Spam folder as sometimes emails from unknown addresses get there automatically.

  • I see the notification: “account being checked”. How long does it this take and how can I speed up the process?

    Accounts are usually checked automatically without causing the user any problems. However, each case is different, and if you see that your account is being checked, contact our Support, and we will tell you how to speed up the verification process.

  • What language should I use to enter the delivery address?

    Use the English language or the Roman alphabet to enter the delivery address.

  • What is a suite number?

    It is your LiteMF account number in the form of a suite number in the address. 
    When there is no tracking number associated with the package, it allows the package to be identified with your account. Therefore, it is very important to enter the correct suite number when placing an order in the shop. 
    When placing an order, you usually enter the suite number in Address Line 2 if there is one. If there isn’t, enter it in the field Apartment, if there is no such field, enter it in the field with your first or last name.

  • What is “default delivery address”?

    If your address book has several recipients, one of the addresses can be used as a default address and will appear automatically when creating an outgoing package in your account. 
    If necessary, you can change it or add a new address.

  • How do I change my password?

    You can change your password in the section Settings in your account.

  • Can I change my email address and other personal data?

    It’s impossible to edit your name and email address on your own. You can change them only by contacting Support. The email entered during the initial account registration will only be changed under exceptional cases.

  • How do I consolidate the packages?

    Follow our instructions to consolidate your items.

  • How to delete an account?

    You may delete an account if:

    • all orders are completed;
    • all parcels and services have been paid for;
    • there is no negative balance on the LiteMF user's personal account.

    Once deleted, you cannot restore:

    • personal data,
    • order history,
    • LiteMF personal account balance.

    To delete an account:

    1. In the LiteMF app, in the "Profile" section, click on the "Settings" subsection.
    2. Click on the "Delete Account" button.
    3. In the window that opens, tap "Delete Account" again.

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